When you phone in, don't reply to the initial prompts. When you start the activation process there should be an option for Internet or Phone activation. The re-seller sells the same key to many people so that it runs out of install counts. Pro plus is often ILLEGALLY resold to unsuspecting people (like you). The message is saying you have exceeded that limit. Some types of licenses do have a limited number of times the key can be used to activate Office. ![]() Pro Plus is a very limited distribution bundle. The message specifies Office Pro PLUS, that is different than Office Pro. ![]() Feel free to pick a rate if your question is resolved. Step 5: Reactivate MS Office 2016 with New Account Once the remove commands are successful, close the command prompt and restart the PC. Now run the following command as many times as needed to remove all of the license keys you noted from the previous step. Note the last five characters of any and all license keys that display in the output: Type the following command to display the license status. If you installed the 32-bit version of Office 2016, move to the following folder: C:\Program Files (x86)\Microsoft Office\Office16.If you installed the 64-bit version of Office 2016, move to the following folder: C:\Program Files\Microsoft Office\Office16. ![]() Open a Command Prompt window, and then take one of the following actions:
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